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Information Support Service

The Information Support Service provides information to help put older people, people with disabilities, and those who care for them, in touch with a wide range of services.

With a single phone call to Commonwealth Respite and Carelink Centre on 1800 200 422, or a visit to our shop front, you can receive accurate, up to date information about disability services, aged care services, health related services or community services.

The Information Support Service, previously known as Commonwealth Carelink Centre, is a national program that was developed as part of the Enhanced Primary Care (EPC) initiative announced in the 1999 Federal Budget. The Program was established to function as a one stop shop for information about aged, disability, health and community services, and to function as a guide to the complex and often confusing community care system.

Commonwealth Respite and Carelink Centre Mid North Coast is one of 65 Centres in Australia and has the capacity to transfer your enquiry to anywhere in Australia.

Our Service holds a comprehensive database of information about disability, aged, health, community and other support services in the Mid North Coast.

The Commonwealth Department of Health and Ageing (DoHA) provide the funding for the Information Support Service.

Who can Access this Service

The Information Support Service can be used by anyone, including

  • Older people.
  • People with disabilities.
  • Family members or significant persons. 
  • Carers.
  • Community service providers.
  • General Practitioners (GPs) and other health professionals.            
  • Community members.

Types of services we have information about

Commonwealth Respite and Carelink Centre Mid North Coast, Information Support Service has local knowledge about:

  • The range of services available, both government subsidised and private
  • How to contact them
  • Who is eligible to receive the services
  • Costs associated with receiving services

The Information Support Service can assist callers with information about the following types of services.

Aged Care Facilities
For persons wishing to permanently reside in an Aged Care Facility or access for a short holiday or respite break.  Assessments tor these services are conducted by the Aged Care Assessment Team.

Community Aged Care Packages (CACP) (EACH)
A Community Aged Care Package provides a package of support which may include assistance with personal care, housework, meal preparation, social support and/or transport to enable older Australians remain living independently in their own homes.

Home and Community Care Services
Provides practical support to enable people to remain living at home with support such as domestic assistance, personal care, meals, transport, respite etc.

Domestic Assistance
Provides help with domestic duties such as cleaning, laundry, ironing, shopping, cooking,  etc.

Home Maintenance
Assistance with the maintenance and repair of a person’s house and yard to keep it in a safe and habitable condition.

Nursing Care
Provides professional nursing care given by registered and enrolled nurses.

Meals and Other Food Services
Provision of home delivered meals and other food services . May include assistance with meal preparation.

Aids and Equipment
Loaning, hiring or purchasing of medical aids and equipment to assist a person to maintain their independence.

Respite Care (In-home Respite Care)
Assistance provided to Carers to allow them to have a break. Support workers provide assistance to the care recipient for that period of time.

Type of Service

Personal Care
Assistance with daily living tasks, such as eating, bathing, toileting, dressing, grooming, getting in and out of bed.

Home Modification
Assists with modification or renovations to a person’s home to help them remain independent at home.

Assists with providing transport to and from appointments and/or shopping etc

Social Support
Provides access and support in the community, often provided by volunteers.

Allied Health Care
Health care services provided by allied health professionals.  Includes services such as podiatry, occupational therapy, physiotherapy, speech pathology, psychology, social work and advice from a dietitian or nutritionist.

Centre-based Day Care
Provides a centre-based setting with structured group activities designed to develop, maintain, and support a person’s capacity for independent living and social interaction.

Veterans’ Services
A range of home support services is provided by Department of Veterans’ Affairs to veterans and war widows/widowers.

Aboriginal and Torres Strait Islander Services
These specific services provide support such as transport, personal care, domestic assistance, home nursing and respite care for these clients.  The range of services varies between service providers.


  • Service delivery may vary between service providers
  •  Some areas may have restricted services due to rural/remote location
  • Eligibility criteria may differ between services types

For online information about aged care in Australia the Aged Care Australia Website includes information from various sources as well as interactive features to assist people to make informed decisions about aged care options for themselves or their family members – visit


Search online for a service in your area
If you know the type of service you require, you can search for a service online through the Commonwealth Carelink Services Directory, managed by Department of Health and Ageing.

The directory contains an extensive list of service providers throughout Australia, including the range of services they offer and their contact details.

There are over 30,000 service providers and over 100,000 related services listed in the directory.  Because of the large number of services listed, you may experience some delays in searching this site, in which case please call Commonwealth Respite and Carelink Centre on 1800 200 422 between 8.30am and 4.30pm weekdays and a coordinator will assist you with your enquiry.

Online Commomwealth Carelink Services

Transport services
Aids and equipment services
Internet services
Aboringal and Torres Straight services
Respite information
Respite information